Shipping & Delivery Conditions
The following is an indication of our standard shipping costs:
|Same day - London within the M25||£15||If you place your order before 1pm, your order will be delivered the same working day|
|UK||£10||1 - 2 working days|
|Europe||£25||1 - 3 working days|
|International||£35||2 - 5 working days|
|Russia||£35||8 - 12 working days|
If you would like to arrange an alternative delivery service, please call us on +44 (0)20 7254 5897 or email us at firstname.lastname@example.org, and we will be happy to assist you with this.
We at valerydemure.com will make every effort to deliver your purchased items to the place and person of your choice, in perfect condition and in the shortest possible time. Your order will arrive in a beautifully packaged box, delivered by a secure service and fully insured up to receipt by you. All orders will require a signature upon delivery.
Most orders will be dispatched within 2 working days. If you wish to track your parcel please refer to the tracking number on the shipping confirmation email, your parcel will be trackable here: www.dhl.co.uk, here: http://www.itwx.co.uk/ or here: http://www.aramex.com/. For our same day delivery service, please use the six digit number provided on your shipping confirmation email to track your parcel here: www.dhlsameday.co.uk. We ask all customers to make sure that their shipping address is correct as we're unable to redirect orders once they are on their way to you.
We may need to contact you if further information is required to authorise your purchase. We will contact you if there is any delay or items are out of stock. If it is not possible to deliver your order within the time specified we will notify you and try to rectify the situation as quickly as possible.
valerydemure.com online purchases may be delivered to addresses other than the billing address given by the card holder, for example as in the case of a gift being purchased and addressed to a friend. As a security precaution, an email will be sent to the card holder's registered e-mail address. When placing an order on our website, if the billing address and delivery address are the same, you are confirming that you are the person referred to in the delivery address details. Otherwise, you are confirming that you are the person referred to in the billing details.
EUROPEAN TAXES AND DUTIES
All items purchased with a European (EU) card will be subject to 20% VAT, this is included in the indicated price of each piece on valerydemure.com. Delivery within the EU should not be subject to additional duties.
INTERNATIONAL TAXES AND DUTIES
All items purchased with a non EU debit or credit card will be sold without VAT, this will be deducted from the price of the goods at checkout. However deliveries outside the EU will be subject to local import taxes and duties, which are the responsibility of the customer where they may apply. If any charges apply, the shipping company will contact you by telephone once your items are in customs to let you know the cost. Please be aware that this may delay the delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
DELIVERY, TAXES AND DUTIES IN RUSSIA
Deliveries to Russia can spend 6 - 12 working days in transit (this is variable dependent on the destination). Delivered with InTime couriers, this is a unqiue courier/postal hybrid service enabling personal customers to track items to their door, utilisng EMS as the final mile service partner. Deliveries via this method are eligible for inclusion within the monthly €1000 tax-free allowance for each private customer within Russia.